Thursday, March 15, 2018

There Isn't Any Ice Part 2 - #SOL18 - 3/15/18


**I'm so grateful to the #SOL community for welcoming me each and every time I post a slice. Thank you so very much to the team at Two Writing Teachers for coordinating and hosting this slicing community for the entire month of March for the Slice of Life Challenge. You all rock!!**

*During this year's challenge, my plan is to reflect on a slice of my life from that day, or the day before, and write about it. No theme to tie my writing together this year, no plans ahead of time.  Just glimpses into slices of my days. Not having a plan is a very uncomfortable place for me, both as a person and a writer, so fingers crossed for the 16 remaining days!*


Last Wednesday

Husband: The new refrigerator looks great. Can't wait to start using it.

Wife: We have to let it cool for 24 hours before putting anything in, or it might spoil. Then, we have to throw away the first 3 fill-ups of the ice container, and throw away at least 3 gallons of water to get the filter working, and the water clear.


Last Saturday

Husband: Why are we still using bottled water, and where the heck is the ice? There isn't any in this compartment.

Wife: I'm truly not sure what happened with the ice or the water. The ice container filled up once, I emptied it, and we haven't had any ice since then. I've filled about 3 gallons a day for the last 4 days, and the water is still murky, and not fit to drink.

Husband: I think "we" should do something about that.


Monday

Ring/ Ring!

Wife (talking to the appliance department of the big box store where the refrigerator was purchased): That is correct. No ice has been made since the first batch, and the water is still filled with residue.

Wednesday? Great, I'll plan on being there then.


Wednesday

Wife: Thanks for coming to check out the refrigerator. I'm hoping you will have some answers and be able to solve these problems for us.

Two service guys: No problem. This is probably just an easy fix.

45 minutes later...

Two service guys: Ma'am, we can't figure out what is going on with the ice or the water. It just doesn't make any sense. We've been told to offer to put in an order for a new refrigerator if we couldn't fix this one. Would that be okay?

Wife: I would certainly appreciate that.


Thursday (today)

Cell phone ringing...

Big Box assistant manager: Ma'am, it is my understanding that your new refrigerator isn't working. I see that you have requested a new refrigerator because your water filter and ice maker are not working. 

Wife: Yes, that is correct. I was told you would be replacing the refrigerator that just got here last Wednesday.

Assistant Manager: Yes, I just talked to my manager, and we can do that for you. Unfortunately, we don't have any more of this brand in our store or our warehouse. The soonest we can get one for you is the end of March, beginning of April. Would that be okay?

Wife: No, it's not perfect, but I can live with it since, at least, the refrigerator items are staying cold. But here is what I'm wondering - we have been very inconvenienced by this situation because we are buying bottled water and bags of ice to replace what the refrigerator we've already paid for isn't doing for us. I'm wondering if you and your manager would consider compensating us in some way for this - price off the refrigerator, gift cards to your store, something that says you believe in customer service.

Assistant Manager: I will talk to my manager, and get back to you, but I don't think it's unreasonable for us to take off $___  from the amount you paid, and reimburse you for that.

Wife: I would truly appreciate that. Thanks. I look forward to hearing from you both about this compensation, and when the refrigerator is in and ready for delivery.

And that is how "we" handled the situation. ;) Will keep you posted on the outcome, but it might not be until April.

(And for anyone who wants to see how we came to this situation in the first place, feel free to check out this post.)


5 comments:

  1. I think I would be irritated. Good luck getting everything up and running.

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  2. It seems like "we" stayed calm and got an ok outcome :) Sorry about the fridge frustration.

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  3. And you like your ice with your diet (or regular) coke!! Hope they make it right for you - hang in there!
    Loved being a part of the conversation. You captured it perfectly.
    Clare

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  4. Holy cow! This has turned into quite a saga! I hope they compensate you handsomely!

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  5. I'm sorry you are having such troubles but it sounds like your negotiating for a discount went smoothly with some calmness.

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